North Bakersfield Toyota

The Service Shop Foreman Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Salary Compensation of between $5,860.00 and $6,000.00.  The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.  The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit

Position Purpose

The Shop Foreman is responsible for ensuring the quality of service work and fully utilize the resources of the Service Department. Major objectives of the Service/Shop Foreman are maximizing Service Department efficiency and productivity, training, coaching and supervising service technicians, and maintaining technical service facilities, tools and equipment.

Essential Duties and Responsibilities

• Monitor Warranty Indexes.

• Oversee work distribution, ensure it is fair and balanced.

• Monitor repair order cycle times. 

• Develop new plans to improve efficiency in the shop (including part return policies and warranty department training).

• Assist with warranty booking/refused claims.

• Assist technicians with technical issues.

• Assist and monitor repeat visit / comeback vehicles.

• Responsible to maintain shop tools and special tools.

• Personally repair vehicles when requested by Service Managers.

• Quality control vehicle repairs at random as necessary. 

• Perform road tests with customers and periodic over-night road tests and answers any questions accordingly.

• Monitor overtime on a daily basis.

• Order shop equipment; schedule equipment for repairs and maintain / order / organize new tools / broken tool warranties and maintain tool room in operating condition. 

• Sign off warranty repairs (brakes, add-ons, CPO repairs, and high maintenance index repairs).

• Maintain manufacturer required level of technician training; maintain technician A/C certifications; schedule technician training enrollments. 

• Maintain shop efficiency and productivity. 

• Communicate with IT Department to maintain current software in diagnostic units. 

• Conduct shop safety and roundtable training meetings; correct shop safety deficiencies / schedule quarterly safety inspection and maintain shop rules / issue safety reprimands.

• Complies with all safety rules and use all appropriate safety and personal protection equipment as required.

• Work with factory reps and engineers on vehicle issues.

• Monitor technician submissions to manufacturer on a daily basis.

• Assist and monitor non-returned warranty parts with technicians and parts department. 

• Produce technician’s efficiency report accurately and timely every pay period holding technicians accountable. 

• Exemplifies organizational culture and holds others in department accountable for doing the same.

• Maintain shop cleanliness and compliance with all state and federal requirements.

• Must maintain accurate attendance records “clocking in and out”.

• Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.

• Adhere to established dress code policy at all times. 

• Other related duties as may be assigned.